Users can post questions directly to an expert of their choosing using dedicated forms.
The expert then receives a notification of the new question via email and an alert in their dashboard when they log into their account.
Experts have full discretion over the questions they choose to answer. Occasionally, they may feel that a question falls outside their expertise or jurisdiction. In that case, a Choose Help staff member will re-assign legitimate unanswered questions to a different expert.
Since people often face similar problems and issues, expert responses will likely interest and benefit a wide audience therefor answered questions are publicly available. However, visitors posting questions may choose to remain anonymous.