Is answering Q&As mandatory?

Answering Q&As isn't mandatory however users do often ask questions directly to specific experts they connect with and want to hear from. If these questions go unanswered for too long, Choose Help staff will take it upon themselves to move them to more active experts in order to provide an answer in a timely fashion. As a best practice measure, experts should "reject" questions in their dashboard they do not intend to answer in order to speed up this process.